HOW DO I PLACE AN ORDER?
It only takes a minute! Add to cart & follow the instructions. Once you register your phone number, you can easily message us at 877-376-5824 and re-order at your convenience (your account info is saved). We're available anytime.
WHY DO I HAVE TO REGISTER WITH MY CREDIT CARD INFO?
Once registered, you’ll never have the hassle of re-entering your card each time. Your information is encrypted and stored with our credit card processor — we do not have access to your credit card data. Your card will not be charged upon registration — you are only charged when you text us to place an order.
DO I HAVE TO ORDER A 12-PACK EVERY TIME?
Yes. Shipping would be prohibitively expensive if we shipped individual cans. 12-packs ensure the best possible shipping cost (free to all domestic customers) & fastest possible delivery time (2 business day transit max for all U.S. orders). Try our Variety 12-Pack and enjoy the goodness of three flavors in one shipment.
HOW MUCH DOES SHIPPING COST?
Our price per case includes shipping — there are no additional shipping charges for orders placed in the US.
WHEN WILL MY ORDER SHIP?
Orders ship the day after your order is placed, e.g. if you order on a Monday afternoon, your order will ship on Tuesday, etc. Orders placed after 4AM EST on Thursday will ship the following Monday to ensure cases are not held in a shipping warehouse over the weekend. If you need your order in a hurry, we suggest placing it between Sunday-Wednesday to ensure express service.
HOW DO I TRACK MY ORDER?
Tracking numbers are sent out nightly (Monday-Thursday) via e-mail & SMS. If you have any questions about the status of your order, simply text & we’ll be there to help.
MY SHIPMENT WAS DAMAGED.
Sorry to hear that. Text us at 877-376-5824 or email us at email@example.com with an image of the damage and we will coordinate a refund or we'll re-ship you replacement product free of charge.
MY PACKAGE NEVER ARRIVED.
Text or e-mail us. We’ll do our best to work with the carrier to resolve, though please note our shipping policy below: To get UP TO GOOD to you as fast as possible, we release all shipments without signature requirements and cannot be held responsible for FedEx errors. You can help make sure nothing goes wrong with your delivery by: + Ensuring your address can accept FedEx deliveries; no PO boxes, no Army Post Office (APO) and no Fleet Post Office (FPO) + Checking your confirmation email to make sure there are no typos in your address details and that your unit # is included (for larger apartment buildings) + Follow your tracking link closely to monitor for errors or alerts; if your building is locked to outsiders (no lobby, mailroom, etc.) then to be extra safe we recommend calling FedEx with your tracking details and requesting a specific service (i.e. 'leave the package on the front stoop, please')
CAN I EXPEDITE SHIPPING FOR MY ORDER?
All orders ship via 1-2 day express shipping to ensure you receive your product as soon as possible. Orders placed Thursday-Saturday will ship the following Monday. If you need your order in a hurry, we suggest placing it between Sunday-Wednesday to ensure express service.
DO YOU SHIP TO MY COUNTRY?
We currently ship within the US. Order requests outside of those countries are handled on a case by case basis — e-mail firstname.lastname@example.org for more info.
HOW DO I KNOW MY PAYMENT IS SECURE?
Our proprietary SMS-based order system has been developed to ensure the highest level of security with every order. When you first register via our website, your information will be transmitted via Secure Socket Layering (SSL) encryption to ensure safe transmission of your personal information. That information is further encrypted & stored with our credit card processor. If you have any questions or concerns, please send us an email to email@example.com.
HOW DO I UPDATE MY PAYMENT INFORMATION?
You can edit your payment details at any time by texting EDIT to 877-376-5824.
WILL I BE CHARGED UPON REGISTERING?
No. You won't be charged until you text to confirm your purchase.
HOW CAN I CONTACT YOU WITH OTHER QUESTIONS AND COMMENTS?
We’re available 24/7. Text us at 877-376-5824 or send us an email to firstname.lastname@example.org.